RETURN & REFUNDS

RETURN & EXCHANGE


RETURNING:

  • PRODUCTS CAN BE RETURNED FOR A VALID REASON WITHIN 7 DAYS FROM PURCHASE DATE.
  • PLEASE SEND US ON SUPPORT@SEENPORTAL.COM WITH THE DETAIL OF THE RETURNING ITEM WITH THE VALID REASON WITHIN A MAXIMUM OF SEVEN DAYS PERIOD FROM RECEIVING THE ORDER (PLEASE ENSURE THAT YOU COMPLETE AND ATTACH THE RETURN FORM AND THE ORDER INVOICE AND THE COURIER WILL COLLECT THE ITEMS FROM YOU).
  • PLEASE BE INFORMED THAT RETURNS ITEMS ARE NOT APPLICABLE ON PRODUCTS BOUGHT ON PROMOTIONS OR SALE ITEMS.
  • CUSTOMIZED ITEM CANNOT BE EXCHANGED NOR REFUNDED.
  • PLEASE BE AWARE THAT RETURNED ITEMS SHOULD BE USUSED AND WITH ALL FACES TAGS STILL ATTACHED AND IN THE SAME CONDITION AS RECEIVED, IN THEIR ORIGINAL BOX AND SEALED PACKAGING. 
  • RETURN OF A DAMAGED PRODUCTS IS LIMITED TO ONLY MANUFACTURING DEFECTS AND NOT APPLICABLE IN CASE OF MISUSE OR FAILURE TO FOLLOW CARE INSTRUCTIONS.
  • YOU WILL BE GETTING A REFUND ON THE RETURNED ITEMS FOR THE VALUE OF THE PRODUCTS ONLY EXCLUDING CASH ON DELIVERY FEE AND SHIPPING FEE).
  • ONCE YOU HAVE RETURNED THE ITEMS, THE AMOUNT OF THE ITEM WOULD BE REFUNDED BACK TO YOUR CARD THAT USED FOR PAYMENT EXCLUDING CASH ON DELIVERY FEE AND SHIPPING FEE).
  • WE MONITOR THE NUMBER OF RETURN ITEMS MADE BY CUSTOMERS AND WE MAY REFUSE TO AGREE IF THE PRODUCTS ARE RETURNED REPEATEDLY.

 

IF THE FOLLOWING DISCREPANCIES ARE FOUND WITHIN YOUR TO-BE RETURNED/EXCHANGED ORDER, YOU ARE INELIGIBLE TO RETURN THE ITEM:

  1.  PRODUCTS THAT HAVE BEEN USED OR DAMAGED OR WASHED BY YOU OR ARE NOT IN THE SAME CONDITION AS YOU HAD RECEIVED THEM.
  2. PRODUCTS WITH TAMPERED OR MISSING ORIGINAL TAGS.
  3. EXCEEDING THE TIME PERIOD OF RETURN.

 

EXCHANGING:

  • PLEASE SEND US ON SUPPORT@SEENPORTAL.COM WITH THE DETAIL OF THE EXCHANGE ITEM WITH THE VALID REASON WITHIN A MAXIMUM OF SEVEN DAYS PERIOD FROM RECEIVING THE ORDER.
  • PLEASE BE INFORMED THAT EXCHANGE ITEMS ARE NOT APPLICABLE ON PRODUCTS BOUGHT ON PROMOTIONS OR SALE ITEMS.
  • CUSTOMIZED ITEM CANNOT BE EXCHANGED NOR REFUNDED.
  • PLEASE BE AWARE THAT EXCHANGE ITEMS SHOULD BE USUSED AND WITH ALL FACES TAGS STILL ATTACHED AND IN THE SAME CONDITION AS RECEIVED, IN THEIR ORIGINAL BOX AND SEALED PACKAGING. 
  • EXCHANGE REQUESTS FOR OPENED OR USED PRODUCTS WILL NOT BE ACCEPTED.
  • ONCE WE RECEIVE THE ITEM AND INPECT IT, YOU MAY EXCHANGE YOUR ITEM WITH OTHER ITEM.
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