FAQS

FAQ'S

HOW DO I MAKE A PURCHASE?

MAKING A PURCHASE IS EASY. WHEREVER YOU SEE A PRODUCT YOU CAN SHOP IT: SIMPLY SELECT YOUR SIZE AND CLICK ‘ADD TO BAG’. YOUR CHOSEN ITEM WILL APPEAR IN YOUR SHOPPING BAG ON THE TOP RIGHT OF THE SCREEN; AS YOU CONTINUE TO SHOP OR BROWSE THE SITE YOU CAN HOVER OVER OR CLICK ON THE BAG TO SEE ITS CONTENTS IN THE ‘MINI BAG’ AT ANY TIME. WHEN YOU’RE READY TO PLACE YOUR ORDER, SELECT PROCEED TO CHECKOUT FROM THE MINI BAG AND FOLLOW THE STRAIGHTFORWARD PROMPTS TO COMPLETE OUR ONE-STEP CHECKOUT PROCESS.

CAN I ORDER BY TELEPHONE?

YES — CALL US WITH DETAILS OF THE ITEM YOU WISH TO PURCHASE AND YOUR BILLING INFORMATION AND WE WILL PROCESS YOUR ORDER. CALL US WITH DETAILS OF THE ITEM YOU WISH TO PURCHASE AND YOUR BILLING INFORMATION AND WE WILL PROCESS YOUR ORDER. CALL US ON +971556799914

HOW DO I SEARCH FOR ANY ITEM?

THE SEARCH BAR ALLOWS YOU TO SEARCH BY BRAND, PRODUCT ID OR KEYWORD. THE SEARCH BAR CAN BE FOUND ON THE TOP OF THE WEBSITE.

DO YOU MAKE FASHION CUSTOM ORDERS?

YES , WE DO ACCEPT A SPECIAL ORDER AND WE CUSTOMIZE ACCORDING TO THE CUSTOMER GIVEN MEASUREMENT.

HOW CAN I KNOW MY CORRECT MEASUREMENTS?

JUST CLICK TO OUR SIZE CHART TAB AND IT WILL HELP YOU TO GET YOUR CORRECT MEASUREMENTS. IF YOU STILL FACING DIFFICULTY ON TAKING YOUR MEASUREMENTS, PLEASE CALL US ON +971556799914

HOW WILL I KNOW IF YOU HAVE RECEIVED MY ORDER?

AFTER YOU PLACE YOUR ORDER, YOU WILL RECEIVE AN EMAIL ACKNOWLEDGING YOUR ORDER HAS BEEN RECEIVED.

WHAT PAYMENTS DO YOU ACCEPT?

WE DO ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS. 

WHY I HAVE TO PROVIDE MY EMAIL AND MY CONTACT NUMBER WHEN I MADE AN ORDER FROM SEEN?

ALL OUR CUSTOMERS INFORMATION KEPT CONFIDENTIAL. ONLY IT’S IMPORTANT TO HAVE AN EASY WAY TO CONTACT YOU WHEN NEEDED ABOUT YOUR ORDER AS WELL AS WE WANT TO ENSURE YOU GET AN ORDER CONFIRMATION BY EMAIL AS A RECORD OF THE PURCHASE ORDER.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

PLEASE BE ASSURED THAT WE CONSIDER ALL OF THE INFORMATION YOU SHARE WITH US TO BE TOTALLY PRIVATE AND CONFIDENTIAL. WE MAY USE THESE DETAILS TO INFORM YOU OF NEW GOODS AND SERVICES VIA EMAIL. WE WILL ONLY USE YOUR BILLING AND CREDIT-CARD INFORMATION TO PROCESS YOUR ORDER AND INFORM YOU OF ITS DELIVERY.

WHAT ARE MY SHIPPING OPTION?

FREE SHIPPING IS AVAILABLE FOR ORDERS ABOVE AED 300 WITHIN UAE. ORDERS BELOW AED 300 PRICE WILL BE CALCULATED AT CHECKOUT BASED ON YOUR ORDER’S SIZE AND WEIGHT. DEPENDING ON YOUR COUNTRY, YOU MAY PAY DUTIES, TAXES OR IMPORT FEES IN ADDITION TO OUR SHIPPING RATES, WHICH ONLY COVER THE TRANSIT COST OF THE PRODUCT.

FASHION: WHEN WILL MY ORDER SHIP?

SHIPPING OF READY PIECES TO BE DELIVERED WITHIN 4 WORKING DAYS FROM THE DATE OF YOUR ORDER CONFIRMATION. SHIPPING OF SPECIAL/CUSTOMIZED ORDER TO BE DELIVERED WITHIN 7 WORKING DAYS FROM THE DATE OF YOUR ORDER CONFIRMATION. 

CAN I SHIP MY ORDER TO MANY ADDRESSES?

NO, WE SHIP TO ONE ADDRESS PER ORDER.